non-stereotypical thinking

 

birthdays

age – what does it mean?

Last week I wrote about the stereotype out there that old people are not tech savvy. I want to go on record saying I believe this to be false. Most of the savviest techsters I know are around my age, meaning their 40s, 50s, and 60s. I do know plenty of brilliant younger techies as well – my fabulous tech master Victoria Potts Keale just one of the many.

But, I believe the stereotype that all young people are tech savvy is also false. Here’s my experience with the college-age crowd. While teaching at LSU, I gave a bonus point to students who connected with me on linkedin. I did it because many did not know what linkedin was and I thought they should. Very often I would be their first connection. As that was several years ago, I figured students were probably more current now. However, I recently met a new college grad who was in the job market and had only just discovered linkedin. She told me it wasn’t something covered in her degree program.

Now linkedin is not the be-all-end-all of tech knowledge, but it’s pretty useful if you’re looking for a job.

So many people just don’t ‘fit’ the stereotype that it’s hard for me to see age and tech hipness as related. It’s also more evidence that judging another based on a demographic characteristic is a bad idea.

Just sayin.

Would love to know your thoughts on age, technology and stereotypes.

Understanding

pink princess phone

Life was so simple in the 70s.

Gee whiz, communicating with people is so complex nowadays. I can think of more than half-a-dozen channels right off the bat: phone, e-mail, direct message, fb, twitter, linkedin, text and the US Mail.

I am no communication expert but want to share my thoughts anyway.

You have to understand all these channels if you want to effectively communicate across the spectrum. Communication preference may be the newest facet of diversity.

Businesses should communicate with customers in the customer’s preferred mode, especially if it’s about a problem they are having with your service or product. If your customer fb messages you, reply via fb message. If they e-mail you, reply by e-mail. If they call you, call them back. I spend a lot of time on the phone while working so my preference is to deal with other matters by e-mail.

I’ve never seen this one written up but often hear people voice frustration because of it. Contact someone once and then wait for their response. Unless it is a real emergency, multiple messages can be very annoying.

The complexity is driven by technology and technology is constantly changing. You know the drill – be nimble, adaptable, flexible, and open to change.

 

As always, I’d love to hear what your thinking on this is.

Travel, Trust and Other Things Learned

My friend Sue is on a work assignment in India. Her trip precipitated an online discussion among a group of us about traveling there. It got me thinking about my international travel experiences and what they forced me to do.

I remember being scared witless in a taxi whirling amidst rickshaws, busses, cows, pedestrians and much other craziness. I really hoped the driver I could barely communicate with was up to the challenge. And he was. I learned that traveling requires trust in complete strangers.

It also makes you to rely on the kindness of these total strangers, many with whom you can’t even hold a decent conversation. Which leads me to something else international travel does, especially travel to remote third world countries: it forces you to communicate non-verbally. Using and interpreting non-verbal cues improves with time on the road. Travel definitely cultivates problem solving skills. Sometimes you hear these same skills called decision making and there is some overlap with conflict resolution skills, all competencies especially important to organizations. And the more alien the environment, the more you must problem solve on your own. Or with the help of your traveling companion. Probably don’t even need to mention what is learned about diversity and other cultures through world travel but I’m throwing it in because it is so powerful.

These and other lessons are why international assignments are often part of leadership development programs.

If you have traveled and believe you have cultivated any of the above as a result, reflect it on your resume.

I taught at LSU for 11 years and shared this with every section of every class I ever taught: Do as much international travel as you can possibly do. The younger you can start, the better. If you think you don’t have money at age 20 or 21, just wait until you have a mortgage and kids. And, it’s harder to travel cheaply and nimbly when you are old.

I did Semester at Sea twice – Spring 1983 and Spring 1984 – and was never the same. Check your university and others for travel-study programs. It’s a great way to get credit.  Apply for as many scholarships to these as you can.

What have you learned from globetrotting?

If you have a travel experience to share, I would love to hear it. If you are planning a trip I would love to hear about that too!.

Bon Voyage!

Size Matters and Diversity

Cultivate blog readers: Here is an old journal entry I wrote a few years back about my experiences with an organization. Unfortunately, it was not an isolated incident; the issue of shirt size has come up many times in my career. Nowadays, I don’t even care to wear a golf-style shirt. The message:  If you want the women (and some men) in your company to wear the team jersey, you need to find a style they like and for goodness sake, get it in their size!

From the past: 

So ends work week #1 of the new year. And from this, I have two items to report. The first comes from a current assignment on a committee charged with planning a conference for all 275 members of the company’s HR department. At a recent meeting, I learned that as a committee member I would be required to wear a committee t-shirt for all three days of the conference. The vendor chosen for these t-shirts makes men’s sizes M, L and XL. Because I am a petite woman, a man’s size small is big on me and a medium is huge.

The person who ordered the shirts knew my size and also my opinion about asking people to wear t-shirts which do not fit. I made this clear about a month back in the planning process when I spoke up strongly against the idea of ordering one size t-shirt to distribute as a gift for all conference attendees. (We had failed to ask for shirt size on the registration and a committee member suggested we order Larges for everyone). I was the main opponent of this idea and ultimately we decided to give watches as the conference gift.

The second item of interest from the week I want to comment on is the new year staff meeting. In that meeting, HR’s strategy for the year was reviewed. It was announced that increasing the diversity of the workforce will be one of the company’s main objectives for the coming year. The company is 75% male/25% female and 80% white/20% minority so this matter is quite serious, especially to women and minority employees.

My response to these two separate but related events: If the organization really wants to increase diversity in its workforce, they are going to have to fork over the cash when necessary, to accommodate people who are different from the majority. And if this means going with a shirt vendor who is more expensive but has sizes that fit everyone, then so be it. Seems to me they do a great job (at least in the corporate office) of talking about increasing diversity but when the rubber meets the road and making it happen starts to cost, there is resistance.

I have been associated with this company for almost a year and in that time have received two other company shirts so large I absolutely refuse to wear them. Like I said, I am petite.  When I wear clothes that are too big I look like a small child wearing dad’s clothes. And NO, (many, many people have suggested this to me), I DO NOT THINK it is a great idea to sleep in company shirts. What I like to sleep in is my business but I assure you it is not x-large men’s t-shirts with a company logo!

You may be thinking what a complainer I am to gripe about something so trivial. However, in this company, the shirt thing is really not so trivial. These shirts are usually golf-style shirts with the company logo on the chest and the name of some specific event, group, or team on the sleeve. It is a business casual environment and this look is appropriate for work. What’s more, these shirts are almost a status symbol and definitely part of the culture. In this company, where the culture is not terribly strong, the opportunity to participate in any cultural ritual is important and to be excluded from the ritual is a push toward the exit.