Authenticity

Three traits keep appearing in articles, conversations, & blog posts so I have to write about them. Not sure of their relationship but I am pondering. In no particular order they are:

Narcissism: Interesting research came out recently about status updates and tagging yourself on social media and the relationship to “socially disruptive” narcissism. It was found in a sample of people that there is a correlation between those with many fb friends who post/tag a lot and high scores on a Narcissistic Personality Inventory. Personally, I like it when people post often because I feel connected to them and know what’s up. I do not consider them narcissists.

Authenticity: I’ve been mulling how it is all the rage. For the last year people have really been talking about authenticity. Advertisers and marketers are focused on this and businesses large or small and individuals want others to perceive them as authentic. A way we share ourselves and establish our authenticity is through social media posts.

Vulnerability: Talking with a group last week when authenticity came up. Someone asked how you can be authentic but not be vulnerable. I could only think to say “what’s wrong with being vulnerable?” because I believe everyone is vulnerable in some way. Reminds me of a Martha Beck quote: “All humans are united, no matter how great our differences, by our fear of looking dorky.”

That’s a funny one but I’m still trying to figure this out. Is narcissism the outer shell protecting the vulnerability inside?

And, is it a problem if you reveal it through your authenticity-establishing but possibly narcissistic social media activity?

Or maybe it’s a continuum:  vulnerability <-> authenticity <-> narcissism.

Help me out here. What do you think?

Inspiration

Time spent over the last ten days at the New Orleans Jazz & Heritage Festivainspired and renewed me. For the jazzfest faithful, the event is a spiritual cleansing and creative catalyst.

Music.Is.Powerful.

Are you in a re-invention phase? Or, I guess the better question would be Who’s NOT re-inventing right now? Crazy how change is the constant.

You can harness the inspirational power of music to support and fuel transition. First, stop listening to anything that reminds you of your old situation – what you are leaving behind. Next, start listening to something different. Does not have to be new music, just new to you. Below is a list of great songs about change. Make a change playlist and listen to it a lot.

And, don’t stop thinking about tomorrow…

  • A Change Would Do You Good – Sheryl Crow
  • Roll the Bones – RUSH
  • Don’t Stop – Fleetwood Mac (especially the version on The Dance featuring the USC marching band)
  • I Won’t Back Down – Tom Petty
  • The Power of Goodbye – Madonna
  • Owner of a Lonely Heart – Yes
  • Uprising – Muse
  • Sing the Changes – The Fireman
  • Roll with the Changes – REO Speedwagon
  • I Will Not Be Broken – Bonnie Raitt
  • Fly One Time – Ben Harper and Relentless7
  • Above the Bones – Mishka
  • Brand New Day – Sting
  • Cool Change – Little River Band
  • Give Me Love (Give Me Peace on Earth) – George Harrison
  • Dog Days are Over – Florence + Machine
  • Changes – David Bowie
  • Hold On – Wilson Phillips
  • Big Girls Don’t Cry (Personal) – Fergie
  • Burning Down the House – Talking Heads
  • Already Gone – Sugarland
  • You Get Knocked Down – Chumbawumba
  • Should I Stay or Should I Go? – The Clash

For a wonderful, thought-provoking music-reinvention analogy, check out Christopher Bowe’s recent blog post for HBR.

FInally, please share your favorite songs of change here.

Evolution

Enjoyed hearing so many pros share their knowledge at LASHRM12. My favorite quote came from Rose Hudson, CEO/President Louisiana Lottery Corporation, who said “can’t just hire employees and tell them ‘go find your happiness elsewhere’ anymore”. What a succinct statement of evolved management thinking!

The conference produced a stream of evidence like this that the management and HR professions are always learning and improving. And we grow because of all the creative info processors and problem solvers who:

  • know the foundation
  • understand the history
  • live the body of knowledge
  • scan for best practices &
  • constantly think about the future.

Shoot me an e-mail to get the resource list from my Total Rewards presentation. If we’re not connected, find me on linkedin, twitter, fb or let’s schedule time to do coffee.

And thanks exhibitors for the cool stuff, especially to Romulus and Business Health Services for the yoga mat I won in your drawing!

Namaste.

 

Your thoughts?

Better Language

My husband has an English degree and my sister is a journalist so I am constantly reminded to use more precise language.

Keeping that in mind and with great respect to all the talented HR researchers and practitioners out there, I must confess that I don’t like the word competencies. It has bothered me from the earliest days I heard it used, starting in the 90s.

To me, competencies suggests competent, adequate or possessing just enough to get by.

The term I prefer is qualities. To me this suggests quality. No explanation needed.

Just sayin…

 

Your thoughts?

This One’s For You NASA

Space Shuttle Discovery moved from Kennedy to DC yesterday which prompted me to rerun this post I wrote last summer when Atlantis lifted off on the last shuttle mission ever:

Did not catch today’s shuttle lift off live but have watched the video several times and it gives me chills and I feel awe, greatness, and such a thrill. I am a big fan of the space program, maybe because I was born in 1962 and clearly remember someone’s dad hauling a big, heavy tv into our first and second grade classrooms so we could watch Apollo missions. And, the memory from July 1969 of family gathered in our den watching Neil Armstrong walk on the moon is pretty cool. I know youth is coveted in the world today, but I kind of feel sorry for those not alive during the amazing and exciting early years of space travel. I daily use (and love) my microwave oven, memory foam mattress, scratch resistant lenses and regularly use dozens of other consumer products made possible by space program research.

But, because I am an organizational psychologist, I am also tuned into what else we’ve gotten from NASA – great knowledge about organization behavior including tremendous stories of leadership, teamwork, problem solving, creativity, and expertise as well as some very tough lessons on decision making and group think. I taught a college-level course in Org Behavior for years and pulled many examples from NASA to explain sometimes difficult concepts.

My husband and I recently brunched with friends at Luke (a favorite John Besh restaurant in New Orleans) and talked about movies. We all agreed Apollo 13 is worth watching yearly. I know it’s a movie about what happened on that mission but regardless, some of the scenes stay with me. In one of those, a box of seemingly random parts is dumped on a table in a conference room full of engineers. They are told that in a limited amount of time, using only those parts, to figure out a way to connect a square piece to circular one and that “failure is not an option”. And they do. Another scene near the end, when someone says to Gene Kranz, NASA Flight Director, “This could be the worst disaster NASA’s ever faced” and he replies, “With all due respect, sir, I believe this is gonna be our finest hour” really chokes me up. Finally, when the Odyssey splashes down in the Pacific and the astronauts fall into the rescue raft, surrounded by the greatness of the US military, I ALWAYS feel overwhelmed with pride that I am an American. It’s not terribly different from what I felt today watching video of the final shuttle launch.

So, to all NASA employees, past and present, and to those in the US military that have supported NASA efforts and to the NASA contractors out there including neighbors in New Orleans who worked at the Michoud facility all those years: Thanks for a lifetime of great lessons and memories.

Your thoughts?

 

 

funny stuff

Watching TV recently (including Bridesmaids, 30 Rock and Community) got me thinking about how much great talent Lorne Michaels has discovered and cultivated. I googled him and found some management tidbits:

In Oprah’s Master Class with Lorne Michaels he says: “My only real plan was to find the most talented people I could find. It had to be people that made you laugh, but it also had to be people that you could drive across country with and not kill.”

These quotes are from an interview with him done by Alec Baldwin for the radio show Here’s the Thing:

LM: “…so you know you try and get the best out of people. If you look around the room and you’re the smartest person in the room, then you’re in the wrong room.”

LM: “Yeah, the only way you can manage creative people is with very loose reigns. I think if you’re all over everything between dress and air, you know what that meeting is like and it’s just – there’s no more appeal then.”

Baldwin concluded about Lorne Michaels that “He’s a rare producer in that he’s truly involved in all aspects of production, yet he says when he does his job right, he leaves no fingerprints.”

What a beautiful way to manage.

HR Savvy

What I thought must be tricky has proven to be obvious to HR practitioners, consultants, biz owners and academics. I’m referring to the HR Brain Twister I presented three weeks ago about using compromised data in performance records.

The experts I heard from expressed concern about damage to employee morale, loss of meaning for the PA system and possible legal challenges.

Thanks to all of you who responded to my question.

My reaction to the situation was that using the bad data was wrong. However, a couple of leaders in the organization, generally regarded as authorities on HRM and measurement methods, insisted it was an acceptable move.

Two good lessons here: 1) Do not allow garbage into your performance evaluation process and 2) if you know your stuff, go with your gut, even when others have a different opinion.

 

Your thoughts?

Smiling Customers :)

smile!

I know Seth Godin wrote about this years ago but I experienced CD Baby’s customer service for the first time last week. Here is the note they sent confirming my order:

Thanks for your order with CD Baby!
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, March 22, 2012.
We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
Thank you, thank you, thank you!
Sigh…
We miss you already. We’ll be right here at http://cdbaby.com/, patiently awaiting your return.

CD Baby
The little store with the best new independent music.
http://cdbaby.com cdbaby@cdbaby.com (503)595-3000

Never before has a confirmation note from a seller made me smile. And, I just had to share it with my husband and now with you. Plus my order was correct and delivered quickly.

Have you had a service experience that pleased you just loved? Do your employees create these kinds of results? Are you, as an entrepreneur, making your customers smile?

Thoughts?

Connect

Partnerships and collaboration are the key to the future. Sometimes they are formalized but not always.

Connectedness is more possible than ever because of technology. Learn the tools to start if you don’t already know them: twitter, linkedin, and the 400# gorilla, Facebook.

Unbelievable power is available through your keyboard. Power we can use to solve society’s problems and prosper at the same time.

Connect without regard to race, income, religion, politics or any of that other stuff. The time is now.

HR Brain Twister

An organization uses upward feedback for its managers. These numeric ratings become a part of the employee’s permanent performance record. Administrative decisions are made based on this information.

In the last year, employees were asked to rate their managers’ performance on a scantron-type form; same form has been used for about 5 years. They were given no instruction as whether to use pen or pencil. In recent years, both pen and pencil were fine.

Because of budget cuts, the data were sent to a facility with machines that could only read the responses done in pencil. There was no money to re-analyze data. The organization decided to use the ratings, knowing that any responses done in pen were not included in the results. The ratings are now a part of the managers’ permanent performance record.

Was this an appropriate action?

Would love your thoughts and opinion.  A future blog post will summarize the results.

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