In the last year, employees were asked to rate their managers’ performance on a scantron-type form; same form has been used for about 5 years. They were given no instruction as whether to use pen or pencil. In recent years, both pen and pencil were fine.
Because of budget cuts, the data were sent to a facility with machines that could only read the responses done in pencil. There was no money to re-analyze data. The organization decided to use the ratings, knowing that any responses done in pen were not included in the results. The ratings are now a part of the managers’ permanent performance record.
Was this an appropriate action?
Would love your thoughts and opinion. A future blog post will summarize the results.